After careful consideration, we’ve made the difficult decision to shut down PlanetSide Arena servers.
While our team set out with an ambitious vision for a game that combined the massive-scale combat and camaraderie of PlanetSide through a diverse collection of new game modes, it has become clear after several months in Early Access that our population levels make it impossible to sustain the gameplay experience we envisioned.
As a result, PlanetSide Arena will formally shut down servers on January 10th, 2020 at 5:00 PM (PST). We are actively working with Steam to ensure that all players who made purchases during Early Access will automatically receive a full refund to their Steam Wallet after servers shut down in January.
Thank you again for your loyalty and support during Beta and Early Access. Your feedback was invaluable, and your enduring passion for PlanetSide remains the bedrock our community is built upon. As painful as it is to close this chapter so quickly, we remain deeply committed to this franchise, and look forward to continuing this journey through the PlanetSide Universe with all of you.
Executive Producer, PlanetSide Franchise
How long can I continue to play PlanetSide Arena?
PlanetSide Arena will remain available for play until Friday, January 10, 2020 at 5:00 PM PST, after which point all game servers will be shut down.
Can I still purchase DLC (Legendary or Recruit Edition) or Virtual Currency (Battle Coins) from the Steam store page?
No, as of today we have removed all DLC and hard currency purchase options from Steam. You can still use any virtual currency you have in your account (Battle Coins and Certs you earned through gameplay) until servers shut down on January 10, 2020.
How do I find out if I’m eligible for a Steam refund?
All players who made in-game purchases of DLC or virtual currency will automatically receive a refund to their Steam wallet shortly after servers shut down on January 10, 2020. You will retain access to the items you previously purchased until that date. For more details regarding Steam refund eligibility, please visit this link.
I have a further concern and want to contact Customer Service. How do I do that?
Our Customer Service is available to address all your questions and concerns. Please contact help.daybreakgames.com for all matters pertaining to all of our games, including PlanetSide Arena.
Will I still be able to play PlanetSide Arena in any fashion after the servers go offline?
No, once servers go offline on January 10, 2020, PlanetSide Arena will not be playable in any way.